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C STANLEY 8/20/2018 7:10:14 PM
I HAVE NEVER BEEN TREATED WITH SUCH DISRESPECT BY A CUSTOMER SERVICE DEPARTMENT. LIFETIME GUARANTEE ISN'T WORTH THE TIME OR EFFORT. IT IS NOT HONORED THE WAY IT SHOULD BE AND THEN WHEN YOU TRY TO RECTIFY THE PROBLEM WITH THE RETURN, YOU ARE BASICALLY CALLED A LIAR. TELLING ME THAT I DIDN'T SEND IN WHAT I DID AND THEN REPLACING IT WITH ITEMS I DIDN'T WANT. I WILL NEVER PURCHASE ANOTHER TERVIS PRODUCT AND HAVE TOLD ALL MY FAMILY AND FRIENDS ABOUT THE TREATMENT I RECEIVED. I OWNED A COMPANY FOR 32 YEARS AND IF I HAD TREATED MY CUSTOMERS THIS WAY, I WOULDN'T HAVE HAD THAT COMPANY A YEAR! SHAME ON TERVIS CEO, CFO AND COO FOR NOT RESPONDING TO MANY, MANY CUSTOMER COMPLAINTS ABOUT THE SAME ISSUE.


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